Once the decompression is complete, click OK.ĥ. If prompted with a security warning, click RUN.Ĥ. Locate the file you downloaded CC4Updater and double-click on it.ģ. If the ControlCenter4 update tool is not available as a download for your machine, go to PART 3. Click here for instructions on how to navigate the Brother Website. Download the ControlCenter4 Update Tool from the Brother website. This issue can be caused by third-party security software applications.ġ. PART 2 : DOWNLOAD AND RUN THE CONTROLCENTER4 UPDATE TOOL Please contact your computer manufacturer or the other machine's manufacturer for further support. If you want to move the subfolder back into the twain_32 folder, you may do so, but the error message may appear again. If the error message does not occur again, then you may leave the subfolder(s) on the desktop in order to continue using the Brother scanner. If the error message continues to occur, have then ' CUT' the subfolder(s) from the desktop and place it (them) back into the twain_32 folder. If given a warning, click Yes to end the process. If any of these processes is present, click on it to highlight it, and click on End Process or End Task depending on your operating system.

Click on the column heading labeled Name or Image Name to sort the list. In the Task Manager, click on the Processes Tab.Ĩ. Right-click on the system time in the taskbar and left-click on (Start) Task Manager.ħ. Right-click on a blank area on the desktop and left-click on PASTE. Repeat step 4 for each of the affected folders.Ħ. Make sure you choose CUT so that the folders are removed from TWAIN32. Right-click on the Neat -labeled subfolder and left-click on CUT.ĭO NOT 'Copy' the folders since this will leave a copy in the TWAIN32 folder. If the twain_32 folder does not contain one of the indicated subfolders, go to PART 2. If the one or more of these subfolders is present, go to step 4. Within the twain_32 folder, determine if there are any subfolders with Neat as part of the label. Windows 8 users can find Computer from the File Explorer.ģ. (Where Local Disk (X): is the main local disk drive. Browse to: (My) Computer => Local Disk (X): => Windows => twain_32. This issue is typically caused by a conflict between the Brother scanner and a scanner from a different manufacturer.Ģ. PART 1: VERIFY THE CONTENT OF THE TWAIN32 FOLDERġ. If you are experiencing this issue, please complete the following steps: The scan may or may not continue after clicking OK.

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